As digital consumers, we are all getting more familiar with using platform models like Airbnb or Uber on a daily basis. Consequently, as digital citizens, we start to expect the same convenience for accessing government services. These include healthcare, education, employment offers, and many more. In addition, we want these services to be a type of self-service, personal and proactive. Governments should apply technology to facilitate transactions between citizens and the ecosystem directly, in contrast to managing it all themselves.
Are governments ready to deliver?