Nowadays, we live in a real platform economy. We have seen the Ubers and Airbnbs of this world bringing together a network of service providers to meet customer needs - online, in real time, anytime. What if we used this model for government-issued citizen services in sectors like healthcare, education or employment?
By building business platforms online, governments can provide a stage for entrepreneurs to offer their services directly to citizens. More service models would move from the classical linear way of working (“you ask, you may get”) to a platform model (“you order yourself”) that allows the citizen to search from a pre-populated catalogue of approved vendors. Citizens could then use a personalized budget provided by the government to order more services directly from the right company - a fully self-service solution.