1. Supply chain overview & customer value
In this interactive session, we will review and refresh key supply chain principles, translating business strategy into an adequate supply chain strategy but also defining relevant business models. We will discuss omni-channel management in terms of delivering value to your customers and defining a clear customer value proposition. We will also zoom in on key aspects of people (change management), profit (top-line revenue versus bottom-line costs), and planet (sustainability) and apply them in real-life settings.
At the end of this session, you can:
- identify the main decision domains in supply chain management;
- connect business strategy and supply chain strategy;
- identify the key trade-offs in supply chain management.